Info System Login
System Announcement – ARC/NCC External Users
If you are experiencing issues logging in with your usual details, it’s possible that your password has expired and needs to be reset. Please follow the steps below.
If you are logging in with a username and password (i.e. not using Single Sign-On) and receive the message:
“Cannot find username or password, please try again,”
please follow these steps:
- Click on the “Forgotten your password?” link on the login page.
- Enter the email address associated with your account.
- You will receive an email with instructions to reset your password.
Important: Please do not continue entering your details repeatedly if you are unable to log in — this may lock your account.
If you do not receive the password reset email, your account may already be locked. A notification will also appear on the login screen if this is the case.
To unlock your account, please contact the appropriate support:
- For ARC-related users, email: JaiD@scape.co.uk
- For NCC-related users, email: P2SystemRequests@nottscc.gov.uk
If after you have signed in you are unable to click on the icons in the top-right-hand corner of the page, please press the Ctrl key on your keyboard, then press the F5 key to resolve.
Thank you for your cooperation.