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Info System Login Issues / Unresponsive Icons

ARC/NCC External Users Unable to Log In (if using a login name and password - not applicable to Single Sign-On users)

If you receive the message "Cannot find user name or password, please try again” then your password may have expired and needs to be reset as below.

Important: Please do not continue entering your details repeatedly if you are unable to log in as this may lock your account.

1. Click on the “Forgotten your password?” link on the login page.
2. Enter the email address associated with your account.
3. You will receive an email with instructions to reset your password.

If the password reset email is not received then your account may already be locked (a notification will appear on the login screen). Please contact the appropriate support to unlock your account:

1. For ARC-related users: email Arc-IT@Scape.co.uk
2. For NCC-related users: email P2SystemRequests@nottscc.gov.uk

Unresponsive Icons

Once signed in, if the icons in the top-right-hand corner of the page are unresponsive, please hold down CTRL on your keyboard and press the F5 key to resolve the issue.

Thank you for your cooperation.